Outsourced electronic talent exit interviews

Better insights. Better analytics. Better decisions.

Our Texit outsourced electronic talent exit interview survey and report(s) will provide unfiltered and more reliable feedback of the real reason(s) why people leave, and more comprehensive insights and more credible analytics to make better decisions on improving employee experiences, engagement and retention.

 

The effectiveness of any exit interview (EI) process should be measured by the insights it provide and the positive workplace changes it lead to.

 

Texit™ can become your most valued employee engagement, experience and retention survey – from the perspective of the people who are leaving or who have just left your business.

How your business can benefit from Texit™

SAVES TIME

You will no longer have to dedicate internal resources (like your already busy HR department) to schedule or conduct face-to-face exit interviews or to turn feedback into reports.

The entire survey process is outsourced – invitations, hosting, tracking, reminders, and generating reports you subscribed to.

After subscribing, all you have to do is provide us with a few details of the person who will exit your company (e.g. email address, department and date of exit).

Note: Although an exit interview should never replace a discussion between a manager and an employee who has just given notice, Texit will replace the need for a manager to complete a questionnaire whilst trying to have a meaningful open conversation.

COST EFFECTIVE

The cost of utilising the time of your own internal resources to manage and conduct face-to-face exit interviews will outweigh our subscription cost.

You decide every year which subscription option would best meet your needs and budget. Subscriptions are based on the number of predicted exit interviews for the year, and reports required.

No expensive software purchases, licensing or training.

DATA DRIVEN DECISIONS

Once the data of exited employees are captured, consolidating findings, analysing and recognising patterns and trends, in-depth analysis and year-on-year benchmarking are possible.

Any future decisions will be based on more reliable analytics.

INVALUABLE and COMPREHENSIVE INSIGHTS

The questionnaire is based on research and different from what most in-house or publicly available or free questionnaires would normally cover.

It covers a wide scope of key questions on the departing employee’s experience of the workplace, engagement and the possible real reason(s) why employees decide to leave. It asks intelligent questions and drill down to underlying and focused answers.

The survey also provides an opportunity for free text responses, which is turned into quantitative cloud data.

Insights that will help you understand employee engagement and retention better.

HR, executives or leaders often do not get to see the results of, or act on feedback received from face-to-face interviews or questionnaires.

With Texit, feedback is captured electronically and turned into individual and consolidated reports that will provide insights – insights that will help you to address turnover, identify underlying and the real reasons why people became disengaged, and reduce associated costs and risks of turnover.

Biographical questions makes demographic reports and insights possible, such as generational and gender differences.

USER-FRIENDLY REPORTS and KEY RESULTS

Visual graphs and tables will help to quickly see and understand key results, areas where you could improve, and also the areas of your greatest strength and that you could use in future in your employee branding strategy.

AUTOMATED SURVEY and REPORTING

All our surveys, analysis and reports run on the globally reputable Qualtrics survey software which is available 24/7 for access from any device any place in the world.

Data integrity you can rely on.

Automated response tracking and reminder emails enables higher response rates.

By providing a personal (and not a company) email address, a departing employee can complete the survey at any point before or until three months after departure. It is documented that employees are more likely to provide more honest feedback after they have left the company.

Individual and consolidated reports are available when requested and a constant flow of feedback is therefor possible.

The survey is also available on request in languages other than English.

CUSTOMISATION

Biographical questions can be customised to meet your specific reporting needs – e.g. your Business Units and Departments.

There is also an option for further customisation of the questionnaire (if at all necessary) although this will incur additional cost for customisation, validation and programming.

HONEST and UNFILTERED FEEDBACK

Employees can complete the survey anytime from the date of notice, until three months after their departure.

The process is outsourced and runs online (from the survey invitations to report generation).

This will increase trust, honesty and be less intimidating for the employee.

It will also ensure that feedback and reports are not filtered which often happens when a Manager or HR conduct an exit interview.

Employees are assured of how confidentiality will be maintained.

THEIR VOICE MATTERS

Texit will demonstrate to the departing employees that their views and inputs matter, and that you are serious about considering their feedback.

Imagine how you could benefit if you find out your exit interviews told the same story

Or, more important, if results suggest a deeper, systemic problem.

Exit interviews are the most useful tool for understanding why people leave

It can also be a useful tool to better understand the departing employee’s experiences and engagement before their decision to leave, as well as their recommendations to improve the workplace and how the organisation needs to change.

The Current State Of Exit Interviews

Globally, the state of exit interviews are that:

  • Many companies do not conduct exit interviews.
  • Some companies do not consolidate, analyse or interpret interview data.
  • In the majority of organisations it is the HR department who handles the process as an administrative duty. Only in a few companies it is the departing employee’s direct supervisor who will conduct the interview.
  • Exit interview feedback, reports, or consolidated data or findings are often not shared with senior decision makers or anyone who is in the position to quickly act on flags being raised.
  • Companies or leaders rarely act on the insights from exit interviews. Thus the perception that exist interviews are mostly talk with little follow-up.
  • The strategic value of exit interviews are ignored.
  • It fail to improve retention or provide any useful information or insights.
  • Data from exit interviews are not turned into predictive analytics.
  • People are sometimes less open when they on their way out of the company for many reasons. They could feel whatever they share won’t matter, or they don’t want to say anything negative about or to their boss because they know they might need a reference at any time in future, or they might feel pressed for time during the exit process and don’t feel motivated to take the time to explore their feelings and decision to leave.
  • Some organisations use a exit questionnaire to steer away from having meaningful retention conversations with employees who have decided to look for other opportunities.
  • Most managers and organisations think the main reason why people leave is money, whereas research consistently suggests other reasons.
  • Exit interviews are rarely used to show gratitude to departing employees and to treat them as potential customers and ambassadors of the employment brand.

Through participation in Texit outsourced talent exit interviews, your business will be able to address all of the above.

The Texit™ Process

  1. Contact us for a subscription plan that would work best for your business
  2. Subscribe and from there we will do most of the work
  3. You send us the email address and a few details of the employee about to exit
  4. We send invitations to the employee to complete the survey
  5. We track survey completion and send reminder emails
  6. We analyse data through automated survey software
  7. We will generate individual and consolidated reports as subscribed to, and/or as and when requested
Contact Us

Feel free to contact us with regards to any queries

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